JobAndPlacement



 company Logo

MobiKwik walk-in for Customer Service


CompanyMobiKwik
Websitewww.techmahindra.com
Job RoleCustomer Service
EligibilityAny Graduate/PG
Experience0 to 5 years
SalaryNot Mentioned
Job LocationGurgaon
Walk-in date23rd - 30th June
Walk-in time10 AM Onwards

Company Profile

MobiKwik is an Indian wallet major with a network of over 10,00,000 direct merchants and 45 million plus users. Founded in 2009 by Bipin Preet Singh and Upasana Taku, the company has raised three rounds of funding from Sequoia Capital, American Express, Tree Line Asia, MediaTek, GMO Payment Gateway, Cisco Investments and Net1. MobiKwik has also launched 'MobiKwik Lite', an under 1 mb app that works seamless on EDGE connections in November 2016.


Job Description

-Flexibility to work timings - Open to rotational shifts (24*7) - Good communication skills -Roles & Responsibilities -Utilize computer technology to handle high volume call / email / social media platform -Handle issues in the best interest of both customer and company -Respond to all the consumer grievances for Inbound Services/Outbound Services -Keep a track of the performance of all the Payment -Gateways.Reconcile on a daily basis which will involve - a) Payment Updates b) Payment Refunds c) Payment Cancellations d) Risk assessment of these Payments Managing interactions with our Telecom Operators & Telecom Service Providers for our Pre-Paid & Post-Paid services. These interactions will also include - a) Transaction Confirmations b) Transaction Refunds c) Operator Outage tracking d) Understanding Operator product portfolio


Requirements

-Graduates with0-5 years of experience -Non-Technical graduates can only apply for the position -(1-5) year experience in customer service / operations -Excellent verbal & written communication skills -Flexible to timings & work days -Open to night shifts


Venue Details

One MobiKwik Systems Pvt Ltd 2nd floor,Orchid Center, Golf course Road, Sector 53,

Gurgaon ,Haryana ,India , Pin code: 122002


Contact Details

Runjun Makin/Deepa Nair/Shivani Bisht

Phone No: Not Mentioned

Email Id: Not Mentioned