|Job Role||Associate/Senior Associate|
|Experience||1 to 4 years|
|Walk-in date||10 July 2017|
|Walk-in time||11:00 AM - 01:00 PM|
Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.
Primary responsibility is to support premium customers over email/chat/social media on their subscribed products/services.
Provide technical support & customer service to customers through Email and Chat requests.
Independently identify, troubleshoot, document, categorize and replicate customer problems.
Process warranty and replacement requests for products.
Communicate bug fixes and new product enhancements to customers.
Report enhancement requests received from customer regarding hardware or application.
Good knowledge of Hardware/Software & PC support experience (mobile device, Android, e-commerce, consumer electronics, wireless networking, electronics repair, software/OS troubleshooting etc.).
Minimum 12-36 months of customer service experience in an international process is a must.
Openness to work flexible hours as required, including night shifts and holidays.
Excellent customer service skills, as previously demonstrated.
Excellent verbal, Written, and interpersonal communication skills in English.
Ability to demonstrate customer empathy, excellent customer diplomacy skills, and problem ownership - go above and beyond to provide support.
Graduates & undergraduates (10+2) in ay discipline are eligible; must have all original mark sheets & pass certificate.
Experience working in a B2C environment preferred.
Accenture, Mantri Cosmos,
ISB Road, Financial District,
Hyderabad - 500032, Landmark: Opposite ICICI Bank, Near Kapil Towers.
Hyderabad ,Andhra Pradesh ,India