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Mphasis walk-in for Technical Support Officers


CompanyMphasis
Websitewww.mphasis.com
Job RoleTechnical Support Officers
EligibilityAny Graduate
Experience0 to 1 year
SalarySalary: not mentioned
Job LocationPune
Walk-in date06 June - 09 June 2017
Walk-in time10:00 AM

Company Profile

Mphasis is a Pune based IT services company majority owned by Hewlett-Packard. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. MphasiS is ranked #7 in India IT companies and overall #165 by Fortune India 500 in 2011[2] with more than 40,000 employees [3] as of 2012. In February 2014 the Mphasis company changed its logo and the Brand Name as Mphasis Unleash the Next as it seeks to boost business other than from parent Hewlett-Packard, currently its largest client.


Job Description

Desktop Troubleshooting.
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions.
Level 1 & Level 2 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.


Requirements

Should be comfortable for:

5 days working Night Shift May require to do Day shift during training and transition.
2 Days Weekly Off Consecutive. Any 2 Days of the week.
9 Hours Login (With 1 Hour Break).
Excellent command on English (Verbal and Written).


Venue Details

Mphasis, Ground floor, Wing 2, Cluster C, EON, Kharadi,

Pune ,Maharashtra ,India , Pin code: 411004


Contact Details

Sunitha

Phone no: not mentioned

Email id: not mentioned